ORDERS

Every question* you've ever wanted to ask The Dog Mum, answered right here.

*Except who our favourite puppy is. There’s no answer for that hairy sucker.

What payment methods do you offer?

Sadly, we don't accept doggy treats or pats. (#Dang)

But we do accept all major credit cards (Visa, Mastercard, and American Express - we're lookin' at you), as well as PayPal.

We also offer Afterpay and zipPay so you can buy now and pay later. (You’re welcome.)

 

Are all your prices in Australian dollars?

All our prices are listed in AUD by default, but you can view our products in a different currency by switching options. (Located in the top-right corner of the desktop site.)

 

Where do you ship to?

Worldwide, baby! Started from the bottom, now we’re here...(#Drake)

If your country of residence isn't listed over here or at checkout, please get in touch with us at HQ so we can pull out our trusty atlas, and add it in for you. 

(*Shipping rates vary between countries/regions.)

 

How much is shipping, and long will it take to get to me?

Postage and shipping rates vary from region and country, but we’ve popped our most popular locations with pricing and approximate delivery times over here so you can get an idea of what you’re up for. 

 

Can I track my order during transit?

You sure can! Select one of the tracked shipping options (standard or express) at checkout, and we'll email you a unique lil' link so you can follow your order’s exciting adventure through the postal system (and plan the welcome home party).

 

Do you do gift wrapping?

Sorry, not at the moment. (But watch this space!)