FAQs

Where do you ship?
Australia, New Zealand, United Kingdom, United States of America, and heaps more places (different shipping rates apply). If your country isn't availble, send us an email and we will add it for you! Click here for shipping details.

Where are your products printed?
As of March 2018, all our products are printed by hand in our Head Office located in Brisbane. We also pack and ship your orders from here too! 

Are your clothing items ethically made and sweatshop free?
YES! We partner with a global manufacturer who have literally invested billions to ensure they have accreditations from Fair Labor Association and Worldwide Responsible Accredited Production. This is something we take very seriously as a brand - and so should you as a consumer. 

What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, American Express as well as PayPal. We also offer afterpay and zipPay so you can buy now and pay later. 

How secure is my personal information?
The Dog Mum adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

What is your return policy?
Customer satisfaction is our number one priority. If for any reason you are not satisfied with the item you have received, you can email us and we will send you the return procedures. Click here to read our full return policy.

How should I wash my clothing?
Only wash your clothing in cold water only and inside a wash bag. Click here for more information on product care.