VIP LEGAL-SHMEGAL STUFF

I used my credit card to pay for my order. How secure is my personal information?

We appreciate every order we receive, and as such, we value our customers’ privacy and personal information more than all the pug hugs in the world.

That’s why we adhere to the highest industry standards to protect your personal information when you purchase from our online store.

Your credit card information is encrypted at checkout during transmission using secure socket layer (SSL) technology, which is used widely on the Internet for processing payments.

Also, your credit card information is only used to complete the requested transaction and is not subsequently stored. #PinkyPromise

 

What’s your privacy policy?

We keep your deets on the down-low. You can read all about it here

 

What are your Terms of Service?

See for yourself – you can check 'em out here

 

Is The Dog Mum a registered trademark?

You betcha’ sassy ass it is!

Not sure what that means? Read the below statement to get schooled, homie.

 

INTELLECTUAL PROPERTY

All intellectual property is owned by The Dog Mum, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names (e.g. The Dog Mum name and the artwork design) are owned, registered, and/or licensed by The Dog Mum.

All content on this website including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content ("Content") is a collective work under the Australian and other copyright laws and is the proprietary property of The Dog Mum Pty Ltd. All rights reserved.

 

WHAT IS A TRADEMARK?

A trademark is a word, slogan, symbol or design (like a brand name or a logo) that distinguishes the products or services offered by one party from those offered by others.

Generally, trademark law seeks to prevent confusion among consumers about who provides or is affiliated with a product or service. The owner of a trademark may be able to prevent others from using its trademark (or a similar trademark) in a way that would confuse people into thinking that there's a relationship between the trademark owner and a person who isn't authorised to use the trademark, or that the trademark owner endorses that other person's products or services.

The owner of a trademark typically claims rights to a trademark through registration with a recognised trademark office.

 

I saw someone selling some dodgy-looking products with your logo on them. What should I do?

First off, thanks for letting us know and for helping us to maintain the integrity of our brand – we appreciate the head’s up!

It’s a dog-eat-dog world out there, and we value the integrity of our designs, intellectual property, registered trademarks, and our loyal TDM community.

The Dog Mum Pty Ltd has special measures in place for infringement of our brand, logo, and designs, including but not limited to the look and feel of our designs and images.

The Dog Mum has partnered with anti-infringement agencies to track down such activity.

Penalties include five years imprisonment or fines ranging from $99,000 - $585,000 under the Trademark Act 1995 and copyright Act 1968. 

​If you think you have seen a product/products that you believe are not exclusive to The Dog Mum Pty Ltd or are not genuine, you can report it to us immediately by filling out our easy-peasy form here and selecting the 'I want to report a possible IP infringement' option. [Link 'here' to Contact Page]

All information provided by you will be treated seriously and with absolute discretion. (And, we’ll love you forever.)

 

I want to share photos of your products on my website or social media. Can I do that?

Only if it complies with the below copyright terms of us. Don’t make us release the hounds on your ass, okay?

 

Copyright Statement – The Dog Mum Pty Ltd.

This copyright statement applies to all photography and images found on this website, our social media accounts (i.e. Instagram, Facebook, etc.), and any other sites found on the www.thedogmum.comdomain. Please read carefully before downloading, linking to, or printing copies for use on any platform.

Copyright© 2017-2019 The Dog Mum Pty Ltd.  All rights reserved.

Proprietary Rights: The photographs/images contained on this, and any other site under the www.thedogmum.comdomain, are the property of The Dog Mum Pty Ltd and are protected by Australian and International copyright laws. All copyright, trademark, and other intellectual property rights on this site are the property of The Dog Mum Pty Ltd. All photographs and images on www.thedogmum.comare copyrighted.

No permission, either express or implied, is granted for the electronic transmission, storage, retrieval, or printing of the photographs/images contained on www.thedogmum.com, other than that which is related to the normal "caching" practices of web browsers and activities such as downloading solely for your personal enjoyment.

No parties/individuals visiting or viewing images from www.thedogmum.com, may otherwise copy, modify, publish, transmit, or distribute the contents of the photographs found herein. Written permission must be granted, on behalf of the photographer (copyright holder, The Dog Mum Pty Ltd), in order to use these photographs for any purpose that is not outlined above. Your use of www.thedogmum.com or viewing of this statement indicates your acceptance of these conditions.

Personal Use Criteria: No parties/individuals visiting or viewing images from www.thedogmum.com, may otherwise copy, modify, publish, transmit, or distribute the contents of the photographs found herein. Written permission must be granted.

Free Web Usage Criteria:The following conditions define our authorisation for the use of our images on the Web, free of charge, so long as proper attribution of copyright is given, The Dog Mum and includes our website, www.thedogmum.com:

  • You may make LINKS to the images on pages you maintain for yourself for personal, non-commercial use.
  • If you are preparing FREE online site guides, you may make use of these images, BUT ONLY IF YOU ATTRIBUTE THEM AS DESCRIBED ABOVE. 

Commercial Use: Those persons who wish to use the images found on this site in a commercial fashion must receive written consent from us, The Dog Mum Pty Ltd, prior to its commercial use. To obtain consent from The Dog Mum Pty Ltd, interested parties should send an email to hello@thedogmum.com. In that email, the following should be addressed: 

  • Image(s) you would like to use
  • Where they will be displayed
  • How they will be displayed
  • The intent of its display
  • Duration of their public viewing
  • Any other information you feel would be useful
  • Any commercial use of our photography without prior consent is a violation of Australian and International copyright law.

Copyright Protection Tactics: In attempts to maintain the integrity of the copyrighted photographs/images found on this site, several copyright protection methods have been utilised. Some of these tactics include, but are not limited to:

  • Placement of watermarks
  • Resizing of images
  • Conversion of images to low resolution for web use

If you would like to use a specific photograph with some of the copyright protection tactics removed, please email us at hello@thedogmum.com and describe what the intended use of the imagery with the copyright protections tactics reduced. 

Copyright Infringement is Serious: The act of infringing on a copyright is a very serious business and is punishable by fines and/or imprisonment. We have worked very hard to present you with quality photographs/images, and so we kindly ask that you refrain from copying anything from the site and/or our social media accounts (i.e. Instagram, Facebook, etc.).

You are welcome to copy the hyperlinks to other sites found on www.thedogmum.com; however, we ask that you do not copy any of the photographs/images or content from this site for your own use (other than the terms stated above). Doing so is an infringement of Australian and International copyright laws.