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Products + Care Instructions

We have something for dog lovers of all sizes here at The Dog Mum! From teeny-tiny to roomy ‘n comfy (and every size in between), we’ve got your back, homies.

Make sure you check the sizing charts (ladiesmenfur babies) before placing your order, or if you have a question, get in touch with us here.

You betcha’! We can confidently say that no animals (or hippies) were harmed in making our gear.

We’ve partnered with a global garment manufacturer who's invested BIG dolla’-dollas’ to ensure they have Fair Labour Association accreditations. In fact, they're so committed to producing ethical threads that they also got the thumbs up from the Worldwide Responsible Accredited Production (WRAP). (#TooLegitToQuit)

Ensuring our products are 100% ethical and sweatshop-free is something we take very seriously as a brand - and so should you as a consumer. (#Truth)

Our goods are made to be worn with pride and love – and if they end up with a few muddy pawprints on them, then all the better!

To make sure your threads last the distance, we recommend you pop them in a wash bag for extra protection, machine wash in cold water only, and followed up with a shady place to dry.

And while our goods are tough enough to play wrestle with the most mischievous of puppies, they don't play well with tumble dryers, dry cleaners, or irons. Probably best to keep those suckers away from your threads, okay?

We’re proud as punch to say all our products are handprinted, packed, shipped, and housetrained from our head office located in Brisbane, Australia!

Yep, we’re as fair dinkum’ Aussie as Red Dog chowin’ down on a meat pie, cobber.

Only from the raddest peeps on the planet. (#Duh)

Our human-friendly gear comes from the original gangstas of quality basics, AS Colour. (They stitch 'em. We print 'em.)

And our furbaby threads come from our fave dog-lovin’ homies at American Apparel.

Shipping + Currency

Aussie Motherpuppers

FREE Express Shipping on all orders over $90

Standard Shipping $9.95

Express Shipping $12.95

International Motherpuppers

Shipping rates vary from place to place, so we can’t list them all here, unfortunately. (Damn you, international couriers, with your big, wide world to cover!)

Your shipping options and prices will appear at checkout.

All regular* TDM orders are shipped from TDM HQ in Brisbane within three (3) business days of the initial order date. In the unlikely event that we’ll require more than three (3) business days to ship your order, we’ll get in contact with you to give you the heads up. 

*Due to the large volume of orders we receive during online/flash sales, during new releases, as well as the lead up to big events like Black Friday, Christmas and Mother's Day, we ask that you allow a few extra days for shipping if you place an order during this time (i.e. 5-7 business days).

Delivery timeframes

Standard shipping:  2-6 business days

Express shipping: 1-2 business days

Worldwide, baby! Started from the bottom, now we’re here... (#Drake)

If your country of residence isn't coming up at checkout, please get in touch with us at HQ so we can pull out our trusty atlas, and sort it out for you.

You sure can! We'll email you a unique lil' link so you can follow your order’s exciting adventure through the postal system (and plan the welcome home party).

All our prices are listed in AUD by default, but you can view our products in a different currency by switching options. (Located in the top-right corner of the desktop site.)

Want some even better news? You can checkout in your local currency too #winning. Once you switch to your local currency (located in the top-right corner of the desktop site) you can seamlessly stay in your local currency right through checkout till you claim those fresh threads as your own.

*If you want to checkout using Afterpay, you'll need to switch that sucker back over to AUD though... 

Sadly, we don't accept doggy treats or pats. (#Dang)

But we do accept all major credit cards (Visa, Mastercard, and American Express - we're lookin' at you), as well as PayPal.

We also offer Afterpay and zipPay so you can buy now and pay later. (You’re welcome.) *Available when you checkout in AUD only.

Returns + Refunds

First off, please accept our sincerest apologies. Although we go to extreme lengths to monitor our quality control, we can occasionally miss a faulty or incorrect item. But never fear, we'll bend over backwards to organise for a replacement of the same item to be shipped to you ASAP.

Please drop us a message with your order number and photo evidence of the damaged/incorrect item within a week of delivery so we can arrange an exchange for you ASAP.

We want you to be stoked with your purchase from The Dog Mum, so please take your time and care when ordering.

If you wish to cancel your order, you must contact us via our contact form within 1 hour of placing it.

Just a head's up - we can't accept cancellation requests made after 1 hour of order placement as your order will have already been processed through our system. (We’re kinda efficient like that.)

If you do contact us after the 1 hour has expired, your order/s will be treated as an exchange (if it qualifies), and you'll need to follow the return and exchange process as detailed below. (Keep scrolling for deets.)

We understand how tricky the interwebs can be - especially when you go on a late-night shopping bender after a few wines. (Trust us, we’ve been there.)

That’s why we will happily change anything within 1 hour of placing the order.

Just contact us here, select the 'I need to make a change to my order' option, and we’ll be in touch to make the swaps on your behalf.

Just a head’s up though - we can’t accept change requests made after 1 hour of order placement as your order will have already been processed through our system. (We’re kinda efficient like that.)

If you do contact us after the 1 hour has expired, your order/s will be treated as an exchange (if it qualifies), and you'll need to follow the return and exchange process as detailed below. (Keep scrolling for deets.)

Customer satisfaction is our number one priority. (Besides playing with puppies, of course.)

If you have a major issue with your product or delivery, please get in touch with our customer care crew (with your order number) to discuss your options.

That being said, we don't offer refunds simply for change of mind purchases, otherwise known as 'buyer's remorse.' (Sorry, but you gotta' live with that one, amigo.)

Sorry homie, but just like you can’t return your dog if he pees on the carpet, you can’t return items damaged during washing.

We advise our customers to follow our product care instructions (outlined above) carefully, and as per the guidelines on the garment's inner label.

If you wash your threads according to these instructions, you won’t have any problems. (Well, you’ll still have a dog that pees on the carpet, but at least your threads will look on fleek, so there’s that.)

Not happy with the size, colour, or style of your new TDM threads and need to swap? Easy-peasy, motherpupper! Just get in contact with our awesome customer care crew here and ask us to send you a return/exchange form.

*Please note: Exchanges are available only if the product/s are unworn, unwashed, unmarked, and with the tags attached. (Sorry, it’s a hygiene thing.) Unfortunately, we don't offer exchanges on overseas orders (i.e. our homies in NZ, UK, USA or anywhere else in the world). We also don't offer exchanges on breed-specific products (i.e. BREED ILLUSTRATION PRODUCTS + Breed Specific Mum/Dad products), bumper stickers, jewellery, custom orders (i.e. Dog Mum Est. products), dog products (i.e. bows, bandanas, etc.), caps, scrunchies, or sale items.

Wholesalers + Stockists

Well, we la-la-LOVE hearing that! We’re always on the hunt for awesome motherpuppers to join our crew of awesome stockists.

If you’re a dog-lovin’ business* in Australia or New Zealand and you want to add our products to your shelves, drop us line here and you'll be the first to know when we are opening up wholesale.

*Please note: We do not offer credit accounts, and all orders and shipping costs must be paid upfront before delivery.

Ahhh, we aren’t about to let the cat out of the bag with that one!

Get in touch with the crew at HQ to chat about the awesome advantages of becoming a VIP TDM wholesaler. (Spoiler alert: there are HEAPS of 'em.)

Not yet, friend – but we’re working on it.

We currently don't have any stockists, but this will change in 2021 so watch this space, motherpuppers.

Donations + Giving Back

The crew here at The Dog Mum believe it’s important to give back to our community of furry friends in need.

That’s why from time to time we partner with a welfare organisation, charity, or not for profit (NFP) dedicated to the betterment and care of animals in Australia.

Are you making the world a better place, one hurt or homeless animal at a time? We’re always on the lookout for new animal-lovin’ crusaders to partner up with, and we'd love to hear about your work!

Drop us your organisation’s details, mission, and favourite Grumpy Cat meme here, and we'll take a gander at your application. (Okay, that last one isn't a requirement – we just love a good meme 'round here.)

We personally select our charity/NFP partners based on specific criteria and guidelines that align with our brand values.

We also rotate through our partner charities and NFPs. (Because we wanna share the love, and hot damn, there's a lotta' puppers in the world who need that love.)

You sure can, moneybags!

However, you must check with us before promoting and including us in the giveaway/ competition to make sure your brand aligns with ours. (Just in case you’re some shady, Cruella de Vil-esque character selling doggy crack to impressionable Dalmatian puppies or something.)

We love a good giveaway as much as the next motherpupper; however, we’re pretty picky about the people and brands we collaborate with.

If you think we’d be a match made in marketing heaven, get in touch with the team at TDM HQ here, and if your proposal aligns with our brand values, we’ll talk tees. (Or hoodies. Or tanks. Whatevs.)

Socials + Brand Ambassadors + Random Shizzle

We accept brand ambassador applications year round, and successful applicants will rep our brand proudly ‘n loudly for an entire year.

Make sure you’re following @thedogmum on Instagram and Facebook to check out our gear.

We’re pretty busy 'round here printin' and packin' orders, playing with our furbabies.

This means you won’t ever find us hanging out at dingy bars, racing tracks, dodgy alleyways - or in social media inboxes.

If you want to get in touch with us, drop us a line via our contact form so we can start a convo, preferably around who you think would find hidden treats the fastest: Scooby Doo, Snoopy, or Brian from Family Guy?

Aside from our special Christmas wrap, we don't offer your standard gift wrapping with a nice lil bow, but we've got an option to add a classy looking eco-friendly packaging option. Which in our opinion looks fiiiine and is better than the standard gift bow anyway. We're always looking for other fun things we can do here though so watch this space...

Only if it complies with these copyright terms of useDon’t make us release the hounds on your ass, okay?

Absolutely! We have the best community of motherpuppers in the world.

Follow @thedogmumsquad on Instagram and tag your pics with #thedogmumsquad to be featured. (And keep your peepers peeled for our plans for future world/dogpark domination, Dog Mum-style.)

That’s just how we roll, homie. (*fist bump*)

No idea - but our money’s on this guy!

What makes us the raddest motherpuppers in the dog park

  • Our range is proudly (and lovingly) handprinted here in Brisbane, Australia. (Aussie, Aussie, Aussie!)

  • We give back to our furry friends with a percentage of profits donated to charity.

  • We support ethical fashion practices and only purchase from fair labour-accredited sources.