FAQ

We have something for dog lovers of all sizes here at The Dog Mum! From teeny-tiny to roomy ‘n comfy (and every size in between), we’ve got your back, homies.

Make sure you check the sizing chart on the product page before placing your order, or suss out the flat lay apparel measurements.

If you have a question, get in touch with us here.

You betcha’! We can confidently say that no animals (or hippies) were harmed in making our gear.

We’ve partnered with a global garment manufacturer who's invested BIG dolla’-dollas’ to ensure they have Fair Labour Association accreditations. In fact, they're so committed to producing ethical threads that they also got the thumbs up from the Worldwide Responsible Accredited Production (WRAP). (#TooLegitToQuit)

Ensuring our products are 100% ethical and sweatshop-free is something we take very seriously as a brand - and so should you as a consumer. (#Truth)

Our goods are made to be worn with pride and love – and if they end up with a few muddy pawprints on them, then all the better!

To make sure your threads last the distance, we recommend you pop them in a wash bag for extra protection, machine wash in cold water only, and followed up with a shady place to dry.

And while our goods are tough enough to play wrestle with the most mischievous of puppies, they don't play well with tumble dryers, dry cleaners, or irons. Probably best to keep those suckers away from your threads, okay?

We’re proud as punch to say all our products are handprinted, packed, shipped, and housetrained from our head office located in Brisbane, Australia!

Yep, we’re as fair dinkum’ Aussie as Red Dog chowin’ down on a meat pie, cobber.

So you've received your rad new car sticker - what now?! You can find our handy instructional video for applying your vinyl sticker on all our individual bumper sticker product pages. Or you can check it out over here: https://vimeo.com/293699494

Aussie/NZ Motherpuppers

FREE Shipping on all orders over $120

Standard Shipping $12.95

Express Shipping $15.95

International Motherpuppers

We like to keep things simple: flat rate for International orders anywhere outside AU/NZ is $34.95 (that's in dollary-doos, but this will convert into your currency as you check out). All our International orders are sent express post cus' no one wants to wait a month for their goods to arrive. 

Worldwide, baby! Started from the bottom, now we’re here... (#Drake)

If your country of residence isn't coming up at checkout, please get in touch with us at HQ so we can pull out our trusty atlas, and sort it out for you.

We endeavour to process and dispatch all online orders within 3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

In the unlikely event that we’ll require more than three (3) business days to ship your order, we’ll get in contact with you to give you the heads up. 

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Beauty Loop Campaigns), dispatch times may be longer.

Our 'Express Shipping' service applies only to the shipment once dispatched. Our standard processing and dispatch time for orders is the same regardless of the shipping method.

Standard shipping metro*:  2-4 business days

Express shipping metro*: 1-3 business days

* Regional customers please allow an additional 1-2 business days

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Friday).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (sales or new releases), due to wild weather, COVID lockdowns, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond TDM's reasonable control.

Online orders are processed and shipped from Brisbane and so we follow any Queensland Public Holidays.

We send our International parcels via Australia Post Express. You'll receive a tracking number so you can keep an eye on your parcel on it's journey to your lovin' arms.

Actual shipping lead times can vary depending where in the world you are.

Estimated shipping times:

NZ pals: 4-8 business days.

Most of Asia: 5-10 business days.

UK & Europe: 7-14 business days.

US & Americas: 10-15 business days.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Friday).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (sales or new releases), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond TDM's reasonable control. Online orders are processed and shipped from Brisbane, in sunny Queensland Australia.

You sure can! We'll email you a unique lil' link so you can follow your order’s exciting adventure through the postal system (and plan the welcome home party).

If you have not received your order within 4 working days of your tracking advising it has been delivered, or if your order arrives damaged in transit, please Contact Us.

Yes motherpupper, we are located at 24 Staple Street, Seventeen Mile Rocks in beautiful Brisbane. If you are local, you can select "pick up" as a delivery option at checkout, and we will let you know as soon as your order is fulfilled and ready to go home in your lovin' arms.

Bring your confirmation email when you come to collect your order from our HQ anytime between 7am - 4pm Monday - Friday.

All our prices are listed in AUD by default, but you can view our products in a different currency by switching options. (Located at the bottom of our site.)

Want some even better news? You can checkout in your local currency too #winning. Once you switch to your local currency you can seamlessly stay in your local currency right through checkout till you claim those fresh threads as your own.

Sadly, we don't accept doggy treats or pats. (#Dang)

But we do accept all major credit cards (Visa, Mastercard, and American Express - we're lookin' at you), as well as PayPal.

We also offer Afterpay and ZipPay so you can buy now and pay later. (You’re welcome.) *Available when you checkout in AUD only.

First off, please accept our sincerest apologies. Although we go to extreme lengths to monitor our quality control, we can occasionally miss a faulty or incorrect item. But never fear, we'll bend over backwards to organise for a replacement of the same item to be shipped to you ASAP.

Please drop us a message with your order number and photo evidence of the damaged/incorrect item within a week of delivery so we can arrange an exchange for you ASAP.

We want you to be stoked with your purchase from The Dog Mum, so please take your time and care when ordering.

If you wish to cancel your order, you must contact us via our contact form within 3 hours of placing it.

Just a head's up - we can't accept cancellation requests made after 3 hours of order placement as your order will have already been processed through our system. (We’re kinda efficient like that.)

If you do contact us after the this time, your order/s will be treated as an exchange (if it qualifies), and you'll need to follow the return and exchange process as detailed below. (Keep scrolling for deets.)

We understand how tricky the interwebs can be - especially when you go on a late-night shopping bender after a few wines. (Trust us, we’ve been there.)

That’s why we will happily change anything within 3 hours of placing the order.

Just contact us here, select the 'I need to make a change to my order' option, and we’ll be in touch to make the swaps on your behalf.

Just a head’s up though - we can’t accept change requests made after 3 hours of order placement as your order will have already been processed through our system. (We’re kinda efficient like that.)

If you do contact us after this time, your order/s will be treated as an exchange (if it qualifies), and you'll need to follow the return and exchange process as detailed below. (Keep scrolling for deets.)

Customer satisfaction is our number one priority. (Besides playing with puppies, of course.)

Check out our returns info on the product page for product specific info on our returns policy. That being said, we don't offer refunds simply for change of mind purchases, otherwise known as 'buyer's remorse.' (Sorry, but you gotta' live with that one, amigo.)

We can't accept returns on our customised or Breed Illustration products because, y'know, we made them just for you!

Return of underwear & eye masks is not possible due to our strict hygiene policy.

Sorry homie, but just like you can’t return your dog if he pees on the carpet, you can’t return items damaged during washing.

We advise our customers to follow our product care instructions (outlined above) carefully, and as per the guidelines on the garment's inner label.

If you wash your threads according to these instructions, you won’t have any problems. (Well, you’ll still have a dog that pees on the carpet, but at least your threads will look on fleek, so there’s that.)

Step right this way, homie.

Well, we la-la-LOVE hearing that! We’re always on the hunt for awesome motherpuppers to join our crew of awesome stockists.

If you’re a dog-lovin’ business* and you want to add our products to your shelves, drop us line here and we'll get you a wholesaler pack.

*Please note: We do not offer credit accounts, and all orders and shipping costs must be paid upfront before delivery.

Ahhh, we aren’t about to let the cat out of the bag with that one!

Get in touch with the crew at HQ to chat about the awesome advantages of becoming a VIP TDM wholesaler. (Spoiler alert: there are HEAPS of 'em.)

Not yet, friend – but we’re working on it.

You can come to our HQ at 24 Staple Street, Seventeen Mile Rocks in Brisbane. Our physical store is open on Thursdays from 10am - 2pm

We appreciate every order we receive, and as such, we value our customers’ privacy and personal information more than all the pug hugs in the world.

That’s why we adhere to the highest industry standards to protect your personal information when you purchase from our online store.

Your credit card information is encrypted at checkout during transmission using secure socket layer (SSL) technology, which is used widely on the Internet for processing payments.

Also, your credit card information is only used to complete the requested transaction and is not subsequently stored. #PinkyPromise

See for yourself – you can check 'em out here.

First off, thanks for letting us know and for helping us to maintain the integrity of our brand – we appreciate the head’s up!

It’s a dog-eat-dog world out there, and we value the integrity of our designs, intellectual property, registered trademarks, and our loyal TDM community.

The Dog Mum Pty Ltd has special measures in place for infringement of our brand, logo, and designs, including but not limited to the look and feel of our designs and images.

The Dog Mum has partnered with anti-infringement agencies to track down such activity.

Penalties include five years imprisonment or fines ranging from $99,000 - $585,000 under the Trademark Act 1995 and copyright Act 1968.

If you think you have seen a product/products that you believe are not exclusive to The Dog Mum Pty Ltd or are not genuine, you can report it to us immediately by filling out our easy-peasy form here and selecting the 'I want to report a possible IP infringement' option.

All information provided by you will be treated seriously and with absolute discretion. (And, we’ll love you forever.)

Only if it complies with the below copyright terms of us. Don’t make us release the hounds on your ass, okay?

Copyright Statement – The Dog Mum Pty Ltd.

Proprietary Rights: The photographs/images contained on this, and any other site under the www.thedogmum.com domain, are the property of The Dog Mum Pty Ltd and are protected by Australian and International copyright laws. All copyright, trademark, and other intellectual property rights on this site are the property of The Dog Mum Pty Ltd. All photographs and images on www.thedogmum.com are copyrighted.

No permission, either express or implied, is granted for the electronic transmission, storage, retrieval, or printing of the photographs/images contained on www.thedogmum.com, other than that which is related to the normal "caching" practices of web browsers and activities such as downloading solely for your personal enjoyment.

No parties/individuals visiting or viewing images from www.thedogmum.com, may otherwise copy, modify, publish, transmit, or distribute the contents of the photographs found herein. Written permission must be granted, on behalf of the photographer (copyright holder, The Dog Mum Pty Ltd), in order to use these photographs for any purpose that is not outlined above. Your use of www.thedogmum.com or viewing of this statement indicates your acceptance of these conditions.

Personal Use Criteria: No parties/individuals visiting or viewing images from www.thedogmum.com, may otherwise copy, modify, publish, transmit, or distribute the contents of the photographs found herein. Written permission must be granted.

Free Web Usage Criteria: The following conditions define our authorisation for the use of our images on the Web, free of charge, so long as proper attribution of copyright is given, The Dog Mum and includes our website, www.thedogmum.com:

You may make LINKS to the images on pages you maintain for yourself for personal, non-commercial use.If you are preparing FREE online site guides, you may make use of these images, BUT ONLY IF YOU ATTRIBUTE THEM AS DESCRIBED ABOVE.

Commercial Use: Those persons who wish to use the images found on this site in a commercial fashion must receive written consent from us, The Dog Mum Pty Ltd, prior to its commercial use. To obtain consent from The Dog Mum Pty Ltd, interested parties should send an email to hello@thedogmum.com. In that email, the following should be addressed:

Image(s) you would like to useWhere they will be displayedHow they will be displayedThe intent of its displayDuration of their public viewingAny other information you feel would be usefulAny commercial use of our photography without prior consent is a violation of Australian and International copyright law.

Copyright Protection Tactics: In attempts to maintain the integrity of the copyrighted photographs/images found on this site, several copyright protection methods have been utilised. Some of these tactics include, but are not limited to:

Placement of watermarksResizing of imagesConversion of images to low resolution for web use

If you would like to use a specific photograph with some of the copyright protection tactics removed, please email us at hello@thedogmum.com and describe what the intended use of the imagery with the copyright protections tactics reduced.

Copyright Infringement is Serious: The act of infringing on a copyright is a very serious business and is punishable by fines and/or imprisonment. We have worked very hard to present you with quality photographs/images, and so we kindly ask that you refrain from copying anything from the site and/or our social media accounts (i.e. Instagram, Facebook, etc.).

You are welcome to copy the hyperlinks to other sites found on www.thedogmum.com; however, we ask that you do not copy any of the photographs/images or content from this site for your own use (other than the terms stated above). Doing so is an infringement of Australian and International copyright laws.

We keep your deets on the down-low. You can read all about it here.

You betcha’ sassy ass it is!

Not sure what that means? Read the below statement to get schooled, homie.

INTELLECTUAL PROPERTY

All intellectual property is owned by The Dog Mum, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names (e.g. The Dog Mum name and the artwork design) are owned, registered, and/or licensed by The Dog Mum.

All content on this website including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content ("Content") is a collective work under the Australian and other copyright laws and is the proprietary property of The Dog Mum Pty Ltd. All rights reserved.

​WHAT IS A TRADEMARK?

A trademark is a word, slogan, symbol or design (like a brand name or a logo) that distinguishes the products or services offered by one party from those offered by others.

Generally, trademark law seeks to prevent confusion among consumers about who provides or is affiliated with a product or service. The owner of a trademark may be able to prevent others from using its trademark (or a similar trademark) in a way that would confuse people into thinking that there's a relationship between the trademark owner and a person who isn't authorised to use the trademark, or that the trademark owner endorses that other person's products or services.

The owner of a trademark typically claims rights to a trademark through registration with a recognised trademark office.

The crew here at The Dog Mum believe it’s important to give back to our community of furry friends in need.

That’s why from time to time we partner with a welfare organisation, charity, or not for profit (NFP) dedicated to the betterment and care of animals in Australia.

Are you making the world a better place, one hurt or homeless animal at a time? We’re always on the lookout for new animal-lovin’ crusaders to partner up with, and we'd love to hear about your work!

Drop us your organisation’s details, mission, and favourite Grumpy Cat meme here, and we'll take a gander at your application. (Okay, that last one isn't a requirement – we just love a good meme 'round here.)

We personally select our charity/NFP partners based on specific criteria and guidelines that align with our brand values.

We also rotate through our partner charities and NFPs. (Because we wanna share the love, and hot damn, there's a lotta' puppers in the world who need that love.)

You sure can, moneybags!

However, you must check with us before promoting and including us in the giveaway/ competition to make sure your brand aligns with ours. (Just in case you’re some shady, Cruella de Vil-esque character selling doggy crack to impressionable Dalmatian puppies or something.)

We love a good giveaway as much as the next motherpupper; however, we’re pretty picky about the people and brands we collaborate with.

If you think we’d be a match made in marketing heaven, get in touch with the team at TDM HQ here, and if your proposal aligns with our brand values, we’ll talk tees. (Or hoodies. Or tanks. Whatevs.)