Ah, ship it, sh-ship it real good.

How long will shipping take?

All regular* TDM orders are shipped from TDM HQ in Brisbane within three (3) business days of the initial order date. In the unlikely event that we’ll require more than three (3) business days to ship your order, we’ll get in contact with you to give you the head’s up. If you require your order urgently, please get in touch with us here, and we’ll do our best to get it out ASAP for you. 

Please note: The Dog Mum does not take any responsibility for lost packages, so if you’re worried about your new BFF wandering off, we recommend sending your goods to a PO Box or workplace.

*Due to the large volume of orders we receive during online/flash sales, during new releases, as well as the lead up to big events like Christmas and Mother's Day, we ask that you allow a few extra days for shipping if you place an order during this time (i.e. 5-7 business days). We appreciate your patience and understanding and will love you forever for being so dang cool.

Aussie motherpuppers:

Standard shipping:  2-6 business days*

Express shipping: 1-2 business days*

*Depending on location. Rural/regional delivery may take longer. Also please keep in mind that all orders (whether you select standard or express shipping) take 3 business days to print and dispatch from our HQ in Brisbane.

International motherpuppers:

Country

Standard Shipping (Approx.)

Express Shipping

(Approx.)

New Zealand*

5-7 business days

3 business days

United States of America (USA)*

5-6 business days

4 business days

Canada*

6-11 business days

4 business days

United Kingdom (UK) / Germany

6-8 business days

4 business days

Portugal / Netherlands / Norway

7-9 business days

5 business days

Iceland

6-10 business days

4 business days

Singapore

6-9 business days

2 business days

Malaysia

8-11 business days

3 business days

Japan

9 business days

4 business days

Isle of Dogs

Pfft, not a real place.

(But we like the sound of it.)

  

 

How much is postage/shipping?

Aussie motherpuppers:

Postage and shipping rates depend on your location and the overall weight of your order. We literally charge you the EXACT rate of shipping and pass on all discounts to YOU. Yep, you get the savings, not us! 

Your shipping options and prices will appear at checkout though, and you can choose from International Tracked Shipping or International Tracked Express Shipping (for those motherpuppers who really can’t wait to get their hands on their new threads).

* FREE STANDARD TRACKED POSTAGE ON ORDERS OVER $150 AUD

 

International motherpuppers: 

Postage and shipping prices vary from place to place, so we can’t list them all here, unfortunately. (Damn you, international couriers, with your big, wide world to cover!)

Your shipping options and prices will appear at checkout though, and you can choose from International Tracked Shipping or International Tracked Express Shipping (for those motherpuppers who really can’t wait to get their hands on their new threads).

If you want to know ball-park postage prices on your order before placing it, please get in touch with our rad customer care crew here, and we'll do some digging (for quotes, not gold). Contact us here 

* FREE STANDARD TRACKED POSTAGE ON ORDERS OVER $200AUD TO NZ, USA + CANADA. (YOU’RE WELCOME.)