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Shipping

We print, pack and ship our products from our Head Office in Queensland, Australia. This ensures optimal product quality control and fast delivery as we don't want to keep our Dog Lovers waiting! We ship your order 3 business days after your order is placed. In the unlikely event that we require more than 3 business days to ship your order, we will get in contact with you. If you require your order urgently, please send us an email and we will try our best to get it out asap for you. 

Below our our shipping locations. If you select to have your order sent with tracking, you will receive this via email so you can keep an eye on your delivery. If your location is not on the list, please send us an email so we can add it for you. 

 

AUSTRALIA

Once lodged with Australia Post, standard postage takes between 2-6 business days to arrive (depending on location) and express postage takes between 1-2 business days to arrive (depending on location). We offer two shipping options, either signature on delivery or no signature on delivery. If you select 'no signature on delivery' and your parcel is lost or misplaced by Australia Post, unfortunately we will not take responsibility and re-send your package. We highly recommend paying an extra $2.95 for signature on delivery to ensure your parcel is received. Otherwise, we recommend having your order sent to a PO BOX or a workplace.

FREE TRACKED POSTAGE ON ORDERS OVER $100 

 

NEW ZEALAND 

Once lodged with Australia Post, standard shipping takes approximately 5-7 business days to arrive  and express shipping takes approximately 3 business days to arrive (depending on your location). 

FREE STANDARD TRACKED POSTAGE ON ORDERS OVER $200

 

UNITED KINGDOM 

Once lodged with Australia Post, standard shipping takes approximately 6-8 business days to arrive and express shipping takes approximately 4 business days to arrive (depending on your location). 

 

UNITED STATES OF AMERICA  

Once lodged with Australia Post, standard shipping takes approximately 5-6 business days to arrive and express shipping takes approximately 4 business days to arrive (depending on your location). 

 

CANADA   

Once lodged with Australia Post, standard shipping takes approximately 6-11 business days to arrive and express shipping takes approximately 4 business days to arrive (depending on your location). 

 

SINGAPORE   

Once lodged with Australia Post, standard shipping takes approximately 6-9 business days to arrive and express shipping takes approximately 2 business days to arrive (depending on your location). 

 

MALAYSIA   

Once lodged with Australia Post, standard shipping takes approximately 8-11 business days to arrive and express shipping takes approximately 3 business days to arrive (depending on your location). 

 

LAOS   

Once lodged with Australia Post, standard shipping takes approximately 6-10 business days to arrive and express shipping takes approximately 4 business days to arrive (depending on your location). 

 

JAPAN   

Once lodged with Australia Post, standard shipping takes approximately 9 business days to arrive and express shipping takes approximately 4 business days to arrive (depending on your location). 

 

ICELAND    

Once lodged with Australia Post, standard shipping takes approximately 6-10 business days to arrive and express shipping takes approximately 4 business days to arrive (depending on your location). 

 

NETHERLANDS    

Once lodged with Australia Post, standard shipping takes approximately 7-9 business days to arrive and express shipping takes approximately 5 business days to arrive (depending on your location). 

 

NORWAY    

Once lodged with Australia Post, standard shipping takes approximately 7-9 business days to arrive and express shipping takes approximately 5 business days to arrive (depending on your location). 

 

GERMANY    

Once lodged with Australia Post, standard shipping takes approximately 6-8 business days to arrive and express shipping takes approximately 4 business days to arrive (depending on your location). 

 

PORTUGAL    

Once lodged with Australia Post, standard shipping takes approximately 7-9 business days to arrive and express shipping takes approximately 5 business days to arrive (depending on your location). 

 

*Please note - The Dog Mum. does not take any responsibility for lost packages.