Ah, ship it, sh-ship it real good.
How long will shipping take?
PLEASE NOTE - DUE TO THE IMPACTS OF COVID-19, AUSTRALIA POST HAS MADE REDUCTIONS IN THEIR SHIPPING NETWORK (LESS FLIGHTS AND TRUCKS) WHICH MEANS SHIPPING MAY TAKE A FEW DAYS LONGER. PLEASE ALLOW UP TO AN EXTRA 5 BUSINESS DAYS ON TOP OF USUAL SHIPPING TIMEFRAMES. WE APPRECIATE YOUR UNDERSTANDING! #inthistogether
All regular* TDM orders are shipped from TDM HQ in Brisbane within three (3) business days of the initial order date. In the unlikely event that we’ll require more than three (3) business days to ship your order, we’ll get in contact with you to give you the head’s up. If you require your order urgently, please get in touch with us here, and we’ll do our best to get it out ASAP for you.
Please note: The Dog Mum does not take any responsibility for lost packages, so if you’re worried about your new BFF wandering off, we recommend sending your goods to a PO Box or workplace.
*Due to the large volume of orders we receive during online/flash sales, during new releases, as well as the lead up to big events like Christmas and Mother's Day, we ask that you allow a few extra days for shipping if you place an order during this time (i.e. 5-7 business days). We appreciate your patience and understanding and will love you forever for being so dang cool.
Standard shipping: 2-6 business days*
Express shipping: 1-2 business days*
*Depending on location. Rural/regional delivery may take longer. Also please keep in mind that all orders (whether you select standard or express shipping) take 3 business days to print and dispatch from our HQ in Brisbane. We also cannot guarantee that your parcel will arrive in the timeframes listed above, there are only an indication.
We now use DHL express for all international orders. Orders take a maximum of 5 business days from dispatch to arrive anywhere in the world - yay!
How much is postage/shipping?
Postage and shipping rates depend on your location and the overall weight of your order. We literally charge you the EXACT rate of shipping and pass on all discounts to YOU. Yep, you get the savings, not us!
Your shipping options and prices will appear at checkout though, and you can choose from Standard Tracked Shipping or Express Tracked Shipping (for those motherpuppers who really can’t wait to get their hands on their new threads). No, we don't offer any form of 'untracked' shipping options. Yes, it's cheap, but if they get lost, we have no way to track them which causes way too many problems for you and us!
Postage and shipping prices vary from place to place, so we can’t list them all here, unfortunately. (Damn you, international couriers, with your big, wide world to cover!)
Your shipping options and prices will appear at checkout though, and you can choose from International Tracked Shipping or International Tracked Express Shipping (for those motherpuppers who really can’t wait to get their hands on their new threads). No, we don't offer any form of 'untracked' shipping options. Yes, it's cheap, but if they get lost, we have no way to track them which causes way too many problems for you and us!
If you want to know ball-park postage prices on your order before placing it, please get in touch with our rad customer care crew here, and we'll do some digging (for quotes, not gold). Contact us here