How long will shipping take?
All regular* TDM orders are shipped from TDM HQ in Brisbane within three (3) business days of the initial order date. In the unlikely event that we’ll require more than three (3) business days to ship your order, we’ll get in contact with you to give you the head’s up. If you require your order urgently, please get in touch with us here, and we’ll do our best to get it out ASAP for you.
*Due to the large volume of orders we receive during online/flash sales, during new releases, as well as the lead up to big events like Christmas and Mother's Day, we ask that you allow a few extra days for shipping if you place an order during this time (i.e. 5-7 business days). We appreciate your patience and understanding and will love you forever for being so dang cool.
Please note: The Dog Mum does not take any responsibility for lost packages, so if you’re worried about your new BFF wandering off, we recommend sending your goods to a PO Box or workplace.
Standard shipping: 2-6 business days*
Express shipping: 1-2 business days*
*Depending on location. Rural/regional delivery may take longer. Also please keep in mind that all orders (whether you select standard or express shipping) take 3 business days to print and dispatch from our HQ in Brisbane. We also cannot guarantee that your parcel will arrive in the timeframes listed above, there are only an indication.
We use Australia Post Express for all international orders. Depending on your location delivery timelines will vary but you can track your goodies along the way and we surely expect it to be in your lovin' arms within 2 weeks of shipping.
How much is postage/shipping?
Our flat rate for standard shipping is $9.95, express shipping is $12.95.
All orders over $90 AUD are sent free by express post, huzzah!
We like to keep things simple, flat rate for International orders anywhere outside AU/NZ is $34.95 (that's in dollary-doos, but this will convert into your currency as you check out). All our International orders are sent express post cus' no one wants to wait a month for their goods to arrive.